Metelerkamps would like to remind you in advance that winter is around the corner, and that you need to service your fireplace before the cold season is upon us. There can be 4-week delays in our service department in the months of May, June and July. Remember your fireplace is more efficient when working properly. Metelerkamps will only service and repair fireplaces purchased and installed by Metelerkamps. Services are carried out by our service and repair team, Rudolf and Sam.

Below is a list of basic service and chimney sweep rates as well as work included in these services:

Local Area – Knysna, Sedgefield, Plettenberg Bay

  • Basic Service:                                                                                                  R550
  • Basic Service of additional Fireplace:                                                        R350
  • Chimney Sweep (Flues only):                                                                      R750
  • Service and Sweep Combo – 1 Wood burning fireplace:                       R1100
  • Service and Sweep Combo Additional Wood burning Fireplace:        R900
  • Additional charge for sweep of double storey homes per Fireplace:  R150

Outlying Areas – George, Mosselbay

  • Basic Service:                                                                                                    R690
  • Basic Service of additional Fireplace:                                                          R350
  • Chimney Sweep (Flues only):                                                                        R950
  • Service and Sweep Combo – 1 Wood burning fireplace:                         R1500
  • Service and Sweep Combo Additional Wood burning Fireplace:          R900
  • Additional charge for sweep of double storey homes per Fireplace:    R150

The above rates include VAT and are for labour and transport only and do not include the cost of materials or spare parts required to complete the service except for the graphite seal that may be required. The prices quoted are subject to change without notice and may vary after a site visit. These changes will be forwarded to you in the form of a quotation before any work commences.

Any work that may have to be carried out in addition to the basic service or any return visits that may be required to carry out additional repairs or adjustments to the fireplace will be changed at an hourly rate if R450 incl. VAT plus a charge of R4.50/km when the distance is more than 20km from our premises. Charges for materials, spares or extra work are nett and will be invoiced separately and must be paid within 10 days of the invoice date.

Please note: In the event of our servicemen being called out and unable to carry out the service or repair as arranged, then a minimum call out fee of R550 for local areas and R850 for other areas will apply.

Payment may be made by cash, credit card or EFT

Please read the description below and note should be taken of the comments relating to fireplaces older than 20 years.

Included in Service rates

Sweep

  • Cleaning all accessible round flue pipes fitted by Metelerkamps
  • Checking of waterproofing

Basic Service

  • Resealing the firebrick linings
  • Replacement of accessible gaskets if required (Excluding the cost of glue and gasket seal)
  • Checking the operation of the grate and air control mechanisms
  • Checking of cowls as requires (additional surcharge applies for double story buildings)
  • Surface rust removal and exterior graphite seal

Note

A standard service is required at least once a year, although certain manufacturers recommend more frequently, and a major service usually every 3 – 5 years. Should any work other than described above be required, such as additional calls to adjust the fireplace or installation, or a major service that would entail removing the fireplace to repair or clean an inaccessible flue lining or brick structure, or to replace any part, then this work will be carried out at the current hourly rate in addition to the basic service charge, plus a transport charge where applicable.  A major service will add the cost of 2 hours labour to the standard service charge.

N.B. – The service implies no guarantee related to the correct functioning of your fireplace, chimney or flue as the fuel or structural flue and operating conditions may be beyond our control.

Book your service promptly. There can be 4-week delays in our service department in the months of May, June and July. Metelerkamps will only service and repair fireplaces purchased and installed by us.

Fireplaces over 20 years old

Many fireplaces that are over 20 years old may have shown signs of corroding, cracking or warping which cannot be rectified in an normal annual service and are liable to give off toxic fumes if not overhauled or given a major service. The major service must be carried out in our workshop and can take several weeks during peak season. Spares parts are subject to availability and are becoming increasingly difficult to obtain on older models. We, therefore, recommend that you call on our services before the winter season if you have an older model or you think you may need more than a minor service.

Gas Fireplaces

Please contact a registered gas technician in your area to service your unit. In the Greater Knysna area we can recommend GASJAC –  082 496 0072 or Roland Gas Services on – 084 8182160

If you would like a free quote on a new fireplace contact us and we will arrange a convenient time to call on you.

Service request form

Book your service promptly. There can be 4-week delays in our service department in the months of May, June and July. Metelerkamps will only service and repair fireplaces purchased and installed by us.

  • This field is for validation purposes and should be left unchanged.